Customer support

τ-bench (tau-bench)

by Sierra Research

Editor note

Simulates a customer talking to an AI agent in domains like retail and airlines. The agent must follow company policy and use tools; the final database state is checked.

What it tests
Policy-following support agents with tools, plus consistency across repeated runs.
Original source
github.com/sierra-research/tau-bench
Last updated
Repo last commit 2026-03-18
License
MIT

Facts come only from the linked source (checked 15 Oct 2026). Credit belongs to the creators.

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